We answer your questions
We're proud of our products and talk about them every chance we get.
Here, we answer some of the questions you might have about Kühlbarra premium barramundi.
Just click on any of the questions below.
Our Fish
Barramundi is sweet and extremely clean-tasting and it does not have the fishy or muddy taste you may find in other fish.
The gorgeous white flesh is firm and well-suited to a wide variety cooking methods such as frying, steaming, broiling and baking. It is also adaptable to a wide range of cuisines from Italian to Indian, Asian to French.
We advise all customers to take extra care in checking for bones during consumption.
We're glad you asked! Barramundi is an extremely versatile fish, well-suited to a huge range of cuisines and cooking techniques.
A number of prominent chefs here in Singapore are big fans of our products and have provided us with a few exclusive delicious recipes
We are committed to ensuring that our customers will be able to enjoy high-quality and sustainably farmed barramundi.
We have expanded our sources of high-quality barramundi under our Kühlbarra Allied Farm programme where we partner with like-minded farmers. We currently have partners farming in the prestine ocean waters off the coast of Bali. These products have undergone and will continue to undergo the same rigorous quality control and testing processes to ensure that only the best barramundi products are served to you.
If your kids enjoy chicken, it’s a good bet that they’ll love premium Kühlbarra barramundi.
Our barramundi are perfect for fussy eaters because they have a clean fresh taste that’s not at all “fishy.” This makes it perfect for a wide variety of cooking preparations, from plain and simple to breaded and fried.
Visit our Recipes section for lots of great child-friendly recipes.
Orders and Deliveries
In cases of severe weather, however, we prioritise the safety of our delivery staff and are sometimes forced to suspend delivery services until the weather passes. In these instances, we will do our best to reschedule any missed deliveries as soon as possible.
Although we will make every effort to avoid delays, extraordinary traffic conditions can slow down our delivery team. If we feel any of our deliveries will be late as a result of these slow downs, our Kühl Delivery Team will alert our customers to any potential delays as soon as possible.
We seek your kind understanding during these events.
We currently accept payments via Visa, MasterCard, American Express, Apple Pay and Google Pay.
Please note that all payments are handled by Stripe, a leader in secure online payments.
As of 18 February 2023, delivery dates cannot be amended online and the delivery window period on the website has been shortened to 2 weeks. Please contact us via hello@kuhlbarra.com* or 6261 1110* should you require a change in the delivery date.
Please note that for any changes within 2 working days before and on the delivery date itself, will require a redelivery and admin fee of $15
(e.g. If your delivery date falls on a Thursday, any request made on Tuesday or Wednesday will require an additional fee of $15. If your delivery date falls on a Monday, any request made on Thursday or Friday will require an additional fee of $15.)
Please also note that any change in delivery slot is subject to availability, and is dependent on the current location of our delivery partner and the route planned for them. We apologise in advance if we are unable to assist with your request.
*Do note that any queries made via these channels will be responded to between Mondays – Fridays, 9am – 5pm (excluding public holidays). We apologise in advance if we are unable to respond to any queries made outside of these timings.
#Please note that this does not apply to peak periods due to high order volumes. We seek your understanding on this.
Over the years, our consumer needs have changed drastically especially with the Covid-19 pandemic. As we order more fresh groceries and temperature sensitive produce online, this has created an increased amount of waste packaging.
We take your feedback seriously about the restrictions that come with returning and recycling our previous kühl boxes and have decided to switch to a green, more compact alternative.
Our kühl insulated thermal bags are made up of 30% recycled material and are much easier to flatten and store. Rest assured that independent temperature tests have been conducted to ensure these bags maintain a kühl temperature all the way from delivery to your doorstep. A cold truck is used to deliver all kühl packages to ensure that the cold chain remains unbroken.
Our fish is vacuum-packed and chilled upon processing. Please consume them within 4 days including day of delivery.
No. All of our purchase transactions are handled by Stripe, a leader in secure online payments. Stripe will only store your credit card information if you authorise it to do so.
For any cancellation or rescheduling request made on the delivery date itself, you shall remain liable for the full price of the order regardless of the delivery status. You will not be offered a refund and/or exchange of any kind.
We regret to inform you that in the event you are unable to receive your delivery on the scheduled date, Kühlbarra reserves the right to charge a delivery fee if minimum spend for free delivery is not met, in addition to the cost of the fresh/frozen products in your order should you request for a redelivery on another date.
As we are dealing with temperature sensitive products, we hold food safety regulations and product handling processes strictly and thus, products which have been packed for delivery will be disposed of if undelivered.
Please help us to minimise food wastage by only scheduling your deliveries on days where you are sure that you or someone else will be home to receive the order!
In the event where you are unable to receive your delivery, and would like us to drop it off with your neighbour, do give our delivery partner a heads up.
Thank you for doing your part to help us minimise food wastage!
Rest assured that the quality of your kühl orders will not be affected as your deliveries are transported in a temperature controlled cold truck.
Our cold trucks are designed to be fully equipped with a cooling system to keep your orders kühl, and are well insulated to maintain internal temperature from 0 - 4 degrees celcius.
As such, the cold chain remains unbroken from the time our fish are harvested, and till it reaches your doorstep.
While it doesn't need to be you, someeone must be home to accept your delivery. We won't leave your fresh fish out in the sun - those who have spent any time in Singapore's hot tropical climate will understand.
Based on food safety regulations, we strongly discourage you from leaving our products out in the open for extended periods of time. To maintain cold chain integrity, it is paramount that our products are transported immediately into your chiller/freezer once you receive it from our friendly kühl deliveryman. We will not be liable if our products are unfit for consumption if they are not kept in a temperature controlled environment.
This is why we require all customers to arrange for someone at home to receive your kühl package during your selected time slot.
If no one is home to accept your delivery within 5 minutes of our driver's arrival during the stipulated delivery time slot, we will take your fish back to our facilities to be kept chilled. We will then attempt to arrange a second delivery. All missed deliveries will incur an additional re-delivery fee of $15.
Sealed tightly, each piece of fish is also vacuum packed to preserve quality.
With Kühlbarra, you’ll never have to worry about dripping shopping bags, fish “juices” or leaking packaging ever again!
Health
Absolutely. Our fish are rigorously tested by laboratories to ensure that they are safe for consumption. We strictly adhere to Singapore Food Agency’s Food Safety Regulatory Limits.
No. Our fish are independently tested free from antibiotics and growth hormones and are safe from mercury. This is why our fish is even served in private hospitals.
Environment and Sustainability
Yes. We are committed to ensuring that our customers will be able to enjoy high-quality and sustainably farmed barramundi.
Our high-quality barramundi are sourced from partners under our Kühlbarra Allied Farm programme where we partner with like-minded farmers.
Refer A Friend / Kühl Points
You automatically become a Kühl Club Member when you create an account with us at kuhlbarra.com/customer/account/create.
Your benefits range from member-only discounts to Kühl Points on every purchase and exclusive cooking demos with our partners.
Kühl Points will only expire after 1 year.
Kühl Points are non-transferrable. Sorry!
NOTE: If you are unable to log into your account, resetting your password usually does the trick: kuhlbarra.com/customer/account/forgotpassword/
Earn Kühl Points when you shop at kuhlbarra.com/shop.
Every $1 spent earns you 1 Kühl Point (e.g. spending $15.70 will earn you 15 points).
Delivery fees do not earn points.
Would you like to join our IT guy in the shark-infested waters where we left him? 😛
Only new orders placed on or after 17th September 2019 will earn Kühl Points.
Unfortunately, Kühl Points cannot be spent in conjunction with store discounts / coupon codes — this applies even if the basket contains full-priced items.
However, you will still earn Kühl Points when you checkout with store discounts / a coupon code !
Kühl Points can be used to offset your next purchase.
Kühl Points can only be redeemed in blocks of 100 points.
Every 100 points = $5 redemption value.
You will earn 1 Kühl Point for every $1 spent, excluding delivery fees.
e.g. If you purchase 1 × Sliced Barramundi, and you redeem 100 Kühl Points, then:
You will spend:
- $32 - $5 = $27 (100 Kühl Points = $5 redemption)
- $27 + $15 = $42 ($15 delivery fee for orders less than $65)
You will earn:
- 27 Kühl Points from spending $27
(Remember: delivery fees don’t earn points, and only whole dollars earn points)
Simply visit the "My Reward Points" (https://kuhlbarra.com/rewards/account/) page to view your point balance, or swim over to your points history page (https://kuhlbarra.com/rewards/account/history/) for a full breakdown of all the points you've earned to date.
Our Fish
Barramundi is sweet and extremely clean-tasting and it does not have the fishy or muddy taste you may find in other fish.
The gorgeous white flesh is firm and well-suited to a wide variety cooking methods such as frying, steaming, broiling and baking. It is also adaptable to a wide range of cuisines from Italian to Indian, Asian to French.
We advise all customers to take extra care in checking for bones during consumption.
We're glad you asked! Barramundi is an extremely versatile fish, well-suited to a huge range of cuisines and cooking techniques.
A number of prominent chefs here in Singapore are big fans of our products and have provided us with a few exclusive delicious recipes
We are committed to ensuring that our customers will be able to enjoy high-quality and sustainably farmed barramundi.
We have expanded our sources of high-quality barramundi under our Kühlbarra Allied Farm programme where we partner with like-minded farmers. We currently have partners farming in the prestine ocean waters off the coast of Bali. These products have undergone and will continue to undergo the same rigorous quality control and testing processes to ensure that only the best barramundi products are served to you.
If your kids enjoy chicken, it’s a good bet that they’ll love premium Kühlbarra barramundi.
Our barramundi are perfect for fussy eaters because they have a clean fresh taste that’s not at all “fishy.” This makes it perfect for a wide variety of cooking preparations, from plain and simple to breaded and fried.
Visit our Recipes section for lots of great child-friendly recipes.
Orders and Deliveries
In cases of severe weather, however, we prioritise the safety of our delivery staff and are sometimes forced to suspend delivery services until the weather passes. In these instances, we will do our best to reschedule any missed deliveries as soon as possible.
Although we will make every effort to avoid delays, extraordinary traffic conditions can slow down our delivery team. If we feel any of our deliveries will be late as a result of these slow downs, our Kühl Delivery Team will alert our customers to any potential delays as soon as possible.
We seek your kind understanding during these events.
We currently accept payments via Visa, MasterCard, American Express, Apple Pay and Google Pay.
Please note that all payments are handled by Stripe, a leader in secure online payments.
As of 18 February 2023, delivery dates cannot be amended online and the delivery window period on the website has been shortened to 2 weeks. Please contact us via hello@kuhlbarra.com* or 6261 1110* should you require a change in the delivery date.
Please note that for any changes within 2 working days before and on the delivery date itself, will require a redelivery and admin fee of $15
(e.g. If your delivery date falls on a Thursday, any request made on Tuesday or Wednesday will require an additional fee of $15. If your delivery date falls on a Monday, any request made on Thursday or Friday will require an additional fee of $15.)
Please also note that any change in delivery slot is subject to availability, and is dependent on the current location of our delivery partner and the route planned for them. We apologise in advance if we are unable to assist with your request.
*Do note that any queries made via these channels will be responded to between Mondays – Fridays, 9am – 5pm (excluding public holidays). We apologise in advance if we are unable to respond to any queries made outside of these timings.
#Please note that this does not apply to peak periods due to high order volumes. We seek your understanding on this.
Over the years, our consumer needs have changed drastically especially with the Covid-19 pandemic. As we order more fresh groceries and temperature sensitive produce online, this has created an increased amount of waste packaging.
We take your feedback seriously about the restrictions that come with returning and recycling our previous kühl boxes and have decided to switch to a green, more compact alternative.
Our kühl insulated thermal bags are made up of 30% recycled material and are much easier to flatten and store. Rest assured that independent temperature tests have been conducted to ensure these bags maintain a kühl temperature all the way from delivery to your doorstep. A cold truck is used to deliver all kühl packages to ensure that the cold chain remains unbroken.
Our fish is vacuum-packed and chilled upon processing. Please consume them within 4 days including day of delivery.
No. All of our purchase transactions are handled by Stripe, a leader in secure online payments. Stripe will only store your credit card information if you authorise it to do so.
For any cancellation or rescheduling request made on the delivery date itself, you shall remain liable for the full price of the order regardless of the delivery status. You will not be offered a refund and/or exchange of any kind.
We regret to inform you that in the event you are unable to receive your delivery on the scheduled date, Kühlbarra reserves the right to charge a delivery fee if minimum spend for free delivery is not met, in addition to the cost of the fresh/frozen products in your order should you request for a redelivery on another date.
As we are dealing with temperature sensitive products, we hold food safety regulations and product handling processes strictly and thus, products which have been packed for delivery will be disposed of if undelivered.
Please help us to minimise food wastage by only scheduling your deliveries on days where you are sure that you or someone else will be home to receive the order!
In the event where you are unable to receive your delivery, and would like us to drop it off with your neighbour, do give our delivery partner a heads up.
Thank you for doing your part to help us minimise food wastage!
Rest assured that the quality of your kühl orders will not be affected as your deliveries are transported in a temperature controlled cold truck.
Our cold trucks are designed to be fully equipped with a cooling system to keep your orders kühl, and are well insulated to maintain internal temperature from 0 - 4 degrees celcius.
As such, the cold chain remains unbroken from the time our fish are harvested, and till it reaches your doorstep.
While it doesn't need to be you, someeone must be home to accept your delivery. We won't leave your fresh fish out in the sun - those who have spent any time in Singapore's hot tropical climate will understand.
Based on food safety regulations, we strongly discourage you from leaving our products out in the open for extended periods of time. To maintain cold chain integrity, it is paramount that our products are transported immediately into your chiller/freezer once you receive it from our friendly kühl deliveryman. We will not be liable if our products are unfit for consumption if they are not kept in a temperature controlled environment.
This is why we require all customers to arrange for someone at home to receive your kühl package during your selected time slot.
If no one is home to accept your delivery within 5 minutes of our driver's arrival during the stipulated delivery time slot, we will take your fish back to our facilities to be kept chilled. We will then attempt to arrange a second delivery. All missed deliveries will incur an additional re-delivery fee of $15.
Sealed tightly, each piece of fish is also vacuum packed to preserve quality.
With Kühlbarra, you’ll never have to worry about dripping shopping bags, fish “juices” or leaking packaging ever again!
Health
Absolutely. Our fish are rigorously tested by laboratories to ensure that they are safe for consumption. We strictly adhere to Singapore Food Agency’s Food Safety Regulatory Limits.
No. Our fish are independently tested free from antibiotics and growth hormones and are safe from mercury. This is why our fish is even served in private hospitals.
Environment and Sustainability
Yes. We are committed to ensuring that our customers will be able to enjoy high-quality and sustainably farmed barramundi.
Our high-quality barramundi are sourced from partners under our Kühlbarra Allied Farm programme where we partner with like-minded farmers.
Refer A Friend / Kühl Points
You automatically become a Kühl Club Member when you create an account with us at kuhlbarra.com/customer/account/create.
Your benefits range from member-only discounts to Kühl Points on every purchase and exclusive cooking demos with our partners.
Kühl Points will only expire after 1 year.
Kühl Points are non-transferrable. Sorry!
NOTE: If you are unable to log into your account, resetting your password usually does the trick: kuhlbarra.com/customer/account/forgotpassword/
Earn Kühl Points when you shop at kuhlbarra.com/shop.
Every $1 spent earns you 1 Kühl Point (e.g. spending $15.70 will earn you 15 points).
Delivery fees do not earn points.
Would you like to join our IT guy in the shark-infested waters where we left him? 😛
Only new orders placed on or after 17th September 2019 will earn Kühl Points.
Unfortunately, Kühl Points cannot be spent in conjunction with store discounts / coupon codes — this applies even if the basket contains full-priced items.
However, you will still earn Kühl Points when you checkout with store discounts / a coupon code !
Kühl Points can be used to offset your next purchase.
Kühl Points can only be redeemed in blocks of 100 points.
Every 100 points = $5 redemption value.
You will earn 1 Kühl Point for every $1 spent, excluding delivery fees.
e.g. If you purchase 1 × Sliced Barramundi, and you redeem 100 Kühl Points, then:
You will spend:
- $32 - $5 = $27 (100 Kühl Points = $5 redemption)
- $27 + $15 = $42 ($15 delivery fee for orders less than $65)
You will earn:
- 27 Kühl Points from spending $27
(Remember: delivery fees don’t earn points, and only whole dollars earn points)
Simply visit the "My Reward Points" (https://kuhlbarra.com/rewards/account/) page to view your point balance, or swim over to your points history page (https://kuhlbarra.com/rewards/account/history/) for a full breakdown of all the points you've earned to date.
Our Fish
Barramundi is sweet and extremely clean-tasting and it does not have the fishy or muddy taste you may find in other fish.
The gorgeous white flesh is firm and well-suited to a wide variety cooking methods such as frying, steaming, broiling and baking. It is also adaptable to a wide range of cuisines from Italian to Indian, Asian to French.
We're glad you asked! Barramundi is an extremely versatile fish, well-suited to a huge range of cuisines and cooking techniques.
A number of prominent chefs here in Singapore are big fans of our products and have provided us with a few exclusive delicious recipes
If your kids enjoy chicken, it’s a good bet that they’ll love premium Kühlbarra barramundi.
Our barramundi are perfect for fussy eaters because they have a clean fresh taste that’s not at all “fishy.” This makes it perfect for a wide variety of cooking preparations, from plain and simple to breaded and fried.
Visit our Recipes section for lots of great child-friendly recipes.
We advise all customers to take extra care in checking for bones during consumption.
We are committed to ensuring that our customers will be able to enjoy high-quality and sustainably farmed barramundi.
We have expanded our sources of high-quality barramundi under our Kühlbarra Allied Farm programme where we partner with like-minded farmers. We currently have partners farming in the prestine ocean waters off the coast of Bali. These products have undergone and will continue to undergo the same rigorous quality control and testing processes to ensure that only the best barramundi products are served to you.
Orders and Deliveries
In cases of severe weather, however, we prioritise the safety of our delivery staff and are sometimes forced to suspend delivery services until the weather passes. In these instances, we will do our best to reschedule any missed deliveries as soon as possible.
Although we will make every effort to avoid delays, extraordinary traffic conditions can slow down our delivery team. If we feel any of our deliveries will be late as a result of these slow downs, our Kühl Delivery Team will alert our customers to any potential delays as soon as possible.
We seek your kind understanding during these events.
Our fish is vacuum-packed and chilled upon processing. Please consume them within 4 days including day of delivery.
We currently accept payments via Visa, MasterCard, American Express, Apple Pay and Google Pay.
Please note that all payments are handled by Stripe, a leader in secure online payments.
No. All of our purchase transactions are handled by Stripe, a leader in secure online payments. Stripe will only store your credit card information if you authorise it to do so.
As of 18 February 2023, delivery dates cannot be amended online and the delivery window period on the website has been shortened to 2 weeks. Please contact us via hello@kuhlbarra.com* or 6261 1110* should you require a change in the delivery date.
Please note that for any changes within 2 working days before and on the delivery date itself, will require a redelivery and admin fee of $15
(e.g. If your delivery date falls on a Thursday, any request made on Tuesday or Wednesday will require an additional fee of $15. If your delivery date falls on a Monday, any request made on Thursday or Friday will require an additional fee of $15.)
Please also note that any change in delivery slot is subject to availability, and is dependent on the current location of our delivery partner and the route planned for them. We apologise in advance if we are unable to assist with your request.
*Do note that any queries made via these channels will be responded to between Mondays – Fridays, 9am – 5pm (excluding public holidays). We apologise in advance if we are unable to respond to any queries made outside of these timings.
#Please note that this does not apply to peak periods due to high order volumes. We seek your understanding on this.
For any cancellation or rescheduling request made on the delivery date itself, you shall remain liable for the full price of the order regardless of the delivery status. You will not be offered a refund and/or exchange of any kind.
We regret to inform you that in the event you are unable to receive your delivery on the scheduled date, Kühlbarra reserves the right to charge a delivery fee if minimum spend for free delivery is not met, in addition to the cost of the fresh/frozen products in your order should you request for a redelivery on another date.
As we are dealing with temperature sensitive products, we hold food safety regulations and product handling processes strictly and thus, products which have been packed for delivery will be disposed of if undelivered.
Please help us to minimise food wastage by only scheduling your deliveries on days where you are sure that you or someone else will be home to receive the order!
In the event where you are unable to receive your delivery, and would like us to drop it off with your neighbour, do give our delivery partner a heads up.
Thank you for doing your part to help us minimise food wastage!
While it doesn't need to be you, someeone must be home to accept your delivery. We won't leave your fresh fish out in the sun - those who have spent any time in Singapore's hot tropical climate will understand.
Based on food safety regulations, we strongly discourage you from leaving our products out in the open for extended periods of time. To maintain cold chain integrity, it is paramount that our products are transported immediately into your chiller/freezer once you receive it from our friendly kühl deliveryman. We will not be liable if our products are unfit for consumption if they are not kept in a temperature controlled environment.
This is why we require all customers to arrange for someone at home to receive your kühl package during your selected time slot.
If no one is home to accept your delivery within 5 minutes of our driver's arrival during the stipulated delivery time slot, we will take your fish back to our facilities to be kept chilled. We will then attempt to arrange a second delivery. All missed deliveries will incur an additional re-delivery fee of $15.
Over the years, our consumer needs have changed drastically especially with the Covid-19 pandemic. As we order more fresh groceries and temperature sensitive produce online, this has created an increased amount of waste packaging.
We take your feedback seriously about the restrictions that come with returning and recycling our previous kühl boxes and have decided to switch to a green, more compact alternative.
Our kühl insulated thermal bags are made up of 30% recycled material and are much easier to flatten and store. Rest assured that independent temperature tests have been conducted to ensure these bags maintain a kühl temperature all the way from delivery to your doorstep. A cold truck is used to deliver all kühl packages to ensure that the cold chain remains unbroken.
Rest assured that the quality of your kühl orders will not be affected as your deliveries are transported in a temperature controlled cold truck.
Our cold trucks are designed to be fully equipped with a cooling system to keep your orders kühl, and are well insulated to maintain internal temperature from 0 - 4 degrees celcius.
As such, the cold chain remains unbroken from the time our fish are harvested, and till it reaches your doorstep.
Sealed tightly, each piece of fish is also vacuum packed to preserve quality.
With Kühlbarra, you’ll never have to worry about dripping shopping bags, fish “juices” or leaking packaging ever again!
Health
Absolutely. Our fish are rigorously tested by laboratories to ensure that they are safe for consumption. We strictly adhere to Singapore Food Agency’s Food Safety Regulatory Limits.
No. Our fish are independently tested free from antibiotics and growth hormones and are safe from mercury. This is why our fish is even served in private hospitals.
Environment and Sustainability
Yes. We are committed to ensuring that our customers will be able to enjoy high-quality and sustainably farmed barramundi.
Our high-quality barramundi are sourced from partners under our Kühlbarra Allied Farm programme where we partner with like-minded farmers.
Refer A Friend / Kühl Points
You automatically become a Kühl Club Member when you create an account with us at kuhlbarra.com/customer/account/create.
Your benefits range from member-only discounts to Kühl Points on every purchase and exclusive cooking demos with our partners.
Earn Kühl Points when you shop at kuhlbarra.com/shop.
Every $1 spent earns you 1 Kühl Point (e.g. spending $15.70 will earn you 15 points).
Delivery fees do not earn points.
Kühl Points can be used to offset your next purchase.
Kühl Points can only be redeemed in blocks of 100 points.
Every 100 points = $5 redemption value.
Kühl Points will only expire after 1 year.
Would you like to join our IT guy in the shark-infested waters where we left him? 😛
Only new orders placed on or after 17th September 2019 will earn Kühl Points.
You will earn 1 Kühl Point for every $1 spent, excluding delivery fees.
e.g. If you purchase 1 × Sliced Barramundi, and you redeem 100 Kühl Points, then:
You will spend:
- $32 - $5 = $27 (100 Kühl Points = $5 redemption)
- $27 + $15 = $42 ($15 delivery fee for orders less than $65)
You will earn:
- 27 Kühl Points from spending $27
(Remember: delivery fees don’t earn points, and only whole dollars earn points)
Kühl Points are non-transferrable. Sorry!
NOTE: If you are unable to log into your account, resetting your password usually does the trick: kuhlbarra.com/customer/account/forgotpassword/
Unfortunately, Kühl Points cannot be spent in conjunction with store discounts / coupon codes — this applies even if the basket contains full-priced items.
However, you will still earn Kühl Points when you checkout with store discounts / a coupon code !
Simply visit the "My Reward Points" (https://kuhlbarra.com/rewards/account/) page to view your point balance, or swim over to your points history page (https://kuhlbarra.com/rewards/account/history/) for a full breakdown of all the points you've earned to date.